New Plumbing Co.
Request service

Service area and visits

How a request turns into a visit, what access the plumber will need, and what to do if water is coming out right now.

How a request becomes a visit

  1. Send a request

    Describe the problem, add your location and say how you'd like to be contacted.

  2. Talk through the details

    Expect a few questions about the problem, access and timing, so the right parts and time can be planned.

  3. The visit

    The plumber arrives, looks at the problem and explains the options before any work starts.

Getting the plumber to the problem

A little preparation keeps the visit shorter and keeps your belongings out of the way.

  • Parking. Mention anything unusual, such as permit parking, a gated entry or a long walk from the street.
  • Building access. For apartments and condos, check whether the building needs notice or has rules about shutting off water.
  • Clear space. Empty the cabinet under the sink and clear a path to the water heater, crawl space or basement.
  • Pets. Keep them in another room while doors are open and tools are out.

If water is coming out right now

This website doesn't offer emergency dispatch. While you arrange help, these steps can limit the damage:

  • Turn off the valve under the fixture, or the main shutoff for the home.
  • If water is near outlets or electrical equipment, stay out of the water and shut off power at the breaker only if you can reach it safely.
  • If you smell gas, leave the building and call your gas utility or 911 from outside.

Common questions

Where is my main shutoff valve?

In many homes it's where the water line enters the building: a basement wall, a crawl space, a utility closet or near the water heater. In warmer climates it may be outside, near the meter. Finding it before you need it saves time.

Do you work on rental properties?

Yes, when the request comes from the owner or property manager, or a tenant who has the owner's permission.

Can I choose a time for the visit?

List the days and times that suit you in your request. A time is only set once it's been agreed with you directly.